An Intuitive and intelligent queue management system to eliminate various queuing problems faced by organizations
EasyToken is a web based enterprise level queue management and digital signage solution that allows organization to manage and streamline queues in order to improve customer waiting periods and staff productivity.
TICKETING KIOSK APPLICATION
Change the way your customers wait, and take control of your queues. Our take a ticket system helps you organize your queues by providing customers with a virtual queuing solution to book appointments or take a ticket via ticket dispenser.
- A completely customizable kiosk application to suit your requirements.
- Inform your customers where to go for whichever services they select.
- Customers can no longer push ahead in line, nor can they lose their spot. Priorities will be handled faster
- With intuitive and well designed interface, your customers will be greeted in professional manner and relaxed knowing their place in the queue is secured.
- Provide a n informative queue token that can include your company logo, token number, selected service name, advertisement etc.
Calling Display / Digital Signage
Calling Display consists of the ticket counter display, an integrated digital signage; all of which are fully configurable and customizable using content management system.
- A completely customizable display application to suit your requirements.
- Select from 5 different display panel templates and choose which information will be displayed where on the display.
- Whether you want to have a token display in your waiting lobby to inform your customers of their turn, or want display advertisement, we can do it all for you.
Operator/ Service Agent Functions
A Web based application readily works on agent’s PC without or minimal configuration. It also provides staff with real-time views of customer waiting numbers and type of services required.
- Agent can call the Next Ticket, Call Again, Cancel, Transfer, etc.
- Agents can call customers to service counters based on pre-defined priority or on segmented methods.
Overview of Benefits
FOR YOUR CUSTOMERS
- Reduced waiting time
- Peace of mind by not worrying about people overtaking in the queue
- Enhanced customer experience
- Electronic digital signage is a useful tool in entertaining customers while they are waiting.
FOR YOUR EMPLOYEES
- Improves productivity
- Ability to view and manage customer flow efficiently
- Handle customer at a faster pace
- Provide high quality customer service
- Less stressed employees
FOR YOUR ORGANIZATION
- Improve corporate image
- Effective reporting for checking performance thereby helps to optimise business performance
- Monitor performance across branches with centralised dashboard
- Professional approach to increase satisfaction levels and improve customer retention rates